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- How do I order online?
- You can order online at Exoto.com by clicking the "Buy Now" buttons throughout the site. The Exoto.com web site is open 24 hours a day, 7 days a week, 365 days a year for your convenience!
Visit the Product Catalog for a complete product listing. Please see our Shipping Charges chart for the costs of shipping to the U.S., Canada and International destinations. For a list of countries that online orders can be accepted from, click here.
- Are my online orders secure?
- ExotoTifosi.com uses SSL (Secure Socket Layer) technology in conjunction with the Verisign/PayPal secure Internet payment system, providing safe and easy-to-use Internet shopping. Your personal information is protected by the highest standard commonly used on the Internet for credit card purchases. Verisign/PayPal is the most trusted name in online credit card transaction processing and, combined with SSL certificates from Comodo, ensures that your on-line purchases are as safe as possible!
- My country is not available on your online order form, why not?
- An excessive number of fraudulent credit card payments from certain countries means that we are only able to accept online orders received from those countries on our list. Residents of other countries can call +1-805-530-3830 to inquire about other payment options.
- After submitting my credit card information I get an error message, what can I do?
- If your credit card is declined, contact your credit card company or issuing bank. Credit card transactions are handled by Paypal/Verisign.
If you saw another type of message and do not understand what you should do, please help us to assist you by clicking here to tell us about the specific error message you received and the time and date you attempted to place your order.
- How do pre-orders work?
- When you reserve a model before it is in-stock you will be required to provide complete billing and shipping information when the pre-order is placed. Pre-Ordering will usually become available on an item that is expected to ship in approximately 8-16 weeks, however delays can occur for a variety of reasons, often beyond our control. Acceptance of a pre-order does not constitute a guarantee that the order can or will be fulfilled. Exoto reserves the right to process credit card payments up to 10 business days in advance of shipping in order to ensure that products are shipped rapidly upon arrival at Exoto's warehouse and to allow time to seek corrected or updated payment information in the case of declined payment.
- What is the Pre-Order Deposit?
- Exoto now requires a deposit when ordering selected Exoto branded and special order products online. Your deposit is necessary to ensure that production is sufficient to fulfill your pre-order. The deposit is calculated as a percentage of the retail price. The balance owing, plus shipping, handling and applicable taxes will not be charged until your order ships.
- Can I order by telephone?
- Orders can be placed by calling Exoto's knowledgable telephone operators at 1-800-872-2088 (toll free within United States and Canada) or +1-805-530-3830 from outside the United States and Canada. Our hours are 8:00am to 5:00pm Pacific Time, Monday to Friday, except on Christmas Day.
- What do I need to know before placing my order?
- All sales are subject to Exoto's Conditions of Sale. Merchandise exchanges or returns must be first authorized by our Customer Service department within 7 business days of receipt. Absolutely no merchandise will be exchanged or accepted back without a return authorization number, or after grace period. Store credit only will be given on returns. No cash refunds. Exchanges and returns are conditional on merchandise, including all hardware, wires, and printed matter being returned, and unused in their original package. Absolutely no returns on special orders, or custom made items. A restocking fee of 20% will be charged for returned or cancelled orders.
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