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- I did not purchase my Exoto model directly from Exoto and it's damaged. How can I have it repaired or receive a replacement?
- Contact your Exoto dealer for assistance.
- My Exoto replica has become damaged, how can I have it repaired?
- Exoto does not offer repair services and stocks only very limited spares. You are advised to locate a local expert modeler who may be able to fabricate replacement parts and effect repairs.
- For simple repairs, Exoto strongly recommends using white glue, such as "Elmer's", and not "Super Glue" or "Krazy Glue" as these products can damage the paint finish of your replica. White glue will dry clear after a 24-hour curing period. Exoto can not be responsible for damaged caused as a result of this or any other recommended repair procedure.
- I purchased a model directly from Exoto and it's damaged. How can I have it repaired or receive a replacement?
- Call Exoto customer service at 1-800-872-2088 (+1-805-530-3830 outside the US/Canada). Please have your invoice ready when you call.
- I would like to return an item, how can I do that?
- Exchanges or returns must be authorized by our customer service department within 7 business days of receipt. Call Exoto customer service at 1-800-872-2088 (+1-805-530-3830 outside the US/Canada). Absolutely no merchandise will be exchanged or accepted back without a return authorization number, or after grace period. Exchanges and returns are conditional on merchandise, including all hardware, wires, and printed matter being returned, and unused in their original package. Absolutely no returns on special orders, or custom made items. A restocking fee of 20% will be charged for returned or cancelled orders. Store credit only will be given on returns. No cash refunds.
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